FAQs

How can we help you today?

Find quick answers to common questions about ordering, delivery, payments, and more—all in one place.

How can I place an order?

You can easily place an order directly through our website in a few simple steps.

Will I receive an order confirmation?

Yes, you will get a confirmation via SMS and email after placing your order.

Can I track my order?

Yes, a tracking link will be shared once your order is shipped.

How long does delivery take?

Orders are usually delivered within 3–8 days depending on your location.

Can I change or cancel my order?

Orders can be modified or cancelled only before they are dispatched.

What payment methods do you accept?

We accept UPI, debit/credit cards, net banking, and COD on selected orders.

Is Cash on Delivery available?

Yes, COD is available with an additional charge on eligible orders.

When will I receive my refund?

Refunds are processed within 5–6 working days after approval.

How will my refund be credited?

Refunds are issued to the original payment method or via bank transfer for COD orders.

What if my payment fails or gets deducted?

Failed or deducted payments are automatically refunded within a few working days.

Do you deliver across India?

Yes, we deliver pan India through reliable logistics partners.

How long does delivery take?

Delivery typically takes 3–5 days in metros and 5–7 days in other areas.

What is the standard delivery timeline?

Orders are usually delivered within 3–8 days depending on your location.

Can I track my order?

Yes, a tracking link is shared via SMS or email once your order is shipped.

Do you offer free shipping?

Free shipping may be available during special offers and promotions.

Can I return a product?

Returns are accepted only for damaged, defective, or incorrect items.

What is the return condition?

Items must be unused and in original packaging with all tags intact.

What if I receive a damaged product?

Report it within 24 hours with proof to initiate a replacement.

Do you offer replacements?

Yes, eligible products can be replaced after verification.

How can I contact support?

You can reach our support team via call, email, or the website contact form.

Still need help?

Our support team is always ready to assist you. Reach out and we'll get back to you within 24 hours.

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